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Tech issues hobble U.S. tenants fighting eviction in remote hearings

by Carey L. Biron | @clbtea | Thomson Reuters Foundation
Tuesday, 30 March 2021 10:00 GMT

Sandra Cruz, who lost her job because of the coronavirus disease (COVID-19) outbreak, and fell four months behind on her rent and is fearing eviction, and her daughter Gabriella wait for a ride after picking up free groceries distributed by the Chelsea Collaborative in Chelsea, Massachusetts, U.S., July 22, 2020. REUTERS/Brian Snyder

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As legal proceedings shift online, many of the most vulnerable are left without the tools they need to show up in court

* Many tenants have unreliable or no internet access

* Hearings plagued by frozen screens, dropped calls and more

* Up to 40 million at risk of eviction when moratorium ends

By Carey L. Biron

WASHINGTON, March 30 (Thomson Reuters Foundation) - Lori Livingston had been waiting for an eviction hearing since last May, when her original date was postponed as the coronavirus pandemic forced Philadelphia's courts to close.

But when proceedings recently started up again, the disabled 66-year-old was surprised to get a court summons late in the day on March 12, a Friday, for a remote hearing early the following Monday.

"I got a one-day notice," she told the Thomson Reuters Foundation by phone, hours after her hearing took place.

The judge and landlord participated by videoconference, but the camera on Livingston's computer was broken and she could not get a video connection on her phone, so she had to call in.

She also did not have time to get formal legal representation, and the e-filing system she was supposed to use to submit her evidence was down throughout the weekend, she said.

"It feels like I didn't have a voice. I might (as well) have not even showed up," she said.

Legal aid workers say the problems Livingston faced are affecting eviction hearings across the country as courts move proceedings online, making the process slower and more confusing, and further weakening the tenant's voice.

Hilda Chan, a staff attorney at Bay Area Legal Aid in California, said the shift to remote hearings automatically puts tenants at a disadvantage.

"Landlords have resources. They have easy access to their own attorney, but also a laptop, internet. Those are a given for the landlord but not for tenants who are struggling to maintain rent," she said in a phone interview.

Chan said she and her colleagues work with some clients who do not have cell phones and whose only point of contact is often a social worker.

"How can they successfully present themselves in a virtual jury trial?" she asked.

A spokesman for the First Judicial District of Pennsylvania confirmed that part of the computer system for the Philadelphia courts was down over the weekend.

The judge in Livingston's case gave her 30 days to vacate the property, though she is looking into her legal options.

A spokesman for the U.S. Department of Housing and Urban Development (HUD) was not available to comment.

Case workers German Miranda (L) and Amber Perez (C) review notes about residents facing eviction with Director of Policy and Organizing Norieliz DeJesus at La Colaborativa in Chelsea, Massachusetts, U.S., March 23, 2021. La Colaborativa has adapted to help the residents of Chelsea, one of the U.S. cities hardest hit by the coronavirus disease (COVID-19) pandemic, by operating a food pantry, providing a vaccine clinic, and offering housing assistance as people face evictions, which have continued despite moratoriums. Picture taken March 23, 2021. REUTERS/Brian Snyder


Evictions during the pandemic have been governed by a muddle of rules and bans at the local and federal levels.

Some groups, including the Aspen Institute think tank, have estimated up to 40 million people are at risk of eviction in the United States.

The U.S. Centers for Disease Control and Prevention on Monday extended through June 30 a nationwide order to prevent millions of U.S. renters from being evicted amid the economic fallout from the COVID-19 pandemic.

While the eviction freezes outlawed the physical expulsion of most tenants, they did not halt the filing of evictions and the related legal process.

"The pandemic has forced the justice system to reimagine how we conduct court hearings and has accelerated the use of new technologies," Patricia Lee Refo, president of the American Bar Association, said in emailed comments.

Remote judicial access can be a boon to marginalized communities by ensuring people do not have to travel long distances or wait in crowded courthouses, Refo said.

"But we need to be vigilant about the unintended problems that are inherent to virtual proceedings – starting with the reality that many people lack ... reliable internet access."

Many tenants are not even getting to that point, however.

"We have 40,000 tenant households who have not answered their proceedings, and not answering means they're on track to have a default entered against them and proceed to a warrant," said Judith Goldiner, attorney-in-charge of the civil law reform unit at the Legal Aid Society in New York City.

"A lot of it has to do with difficulty accessing the courts at this time."

New York courts have opened phone lines for those struggling to get online, but Goldiner said those are frequently overloaded.

"That system has totally broken down in a way that could lead to massive evictions," she said.

The New York State Unified Court System did not respond to a request for comment.

"There doesn't seem to be a plan in place to address those issues, e.g., public Wi-Fi, device distribution, or shifts in the procedure," said Debra Puzzo, co-director of the housing program at the Tenant Resource Center in Madison, Wisconsin.

"There are dropped calls, struggles with Zoom, and connection issues for the court officials themselves, sometimes resulting in a confusing cacophony," she said in an email.

Those issues have been especially problematic for non-English speakers, she noted.

The number of people who have lost housing due to simply being unable to connect to their eviction hearings is unknown, Puzzo added.


There may also be constitutional concerns in remote eviction hearings, according to a case filed in St. Louis, Missouri, by ArchCity Defenders in August.

Eddie Logan, a veteran, lost an eviction trial by phone after being unable to submit evidence or access hearings by videoconference, said Lee Camp, a staff attorney with the legal aid charity.

"He couldn't see the judge, the landlord, the opposing attorney," Camp said.

"That puts you at a disadvantage to fully interrogate the evidence brought against you, to cross-examine the opposing party, to let the court judge your credibility by looking at you."

Eventually, Logan's case was overturned, Camp said, but only after multiple attorneys assisted Logan for over a month - "a massive amount of resources for one individual to ensure they had a fair day in trial."

The U.S. constitution mandates that people have a right to a full and fair trial before the government can take away property, Camp said, and "it is impossible to have that full, fair and meaningful hearing through this virtual court."

But there are also problems with the main alternative: in-person hearings.

Pre-pandemic, housing court was typically a crowded, chaotic place, said Chan of Bay Area Legal Aid.

"You have whole families, babies, folks in walkers, attorneys going back and forth," she said, noting jury trials require 20 people from different households to congregate in a courtroom for days on end.

"What we really think should be happening now is for all eviction cases to be stayed and pushed until we can do these safely," she said.

Related stories:

U.S. evictions surge amid pandemic despite federal ban

Surveillance technology seen worsening U.S. eviction crisis

U.S. cities back broadband projects as COVID-19 exposes digital divide

(Reporting by Carey L. Biron, Editing by Jumana Farouky. Please credit the Thomson Reuters Foundation, the charitable arm of Thomson Reuters, that covers the lives of people around the world who struggle to live freely or fairly. Visit http://news.trust.org)

Our Standards: The Thomson Reuters Trust Principles.